We Provide 12 hours quick pre-sales response and free consultation. We provide various technical support to our customers.
Due to the high unit price of LED display products, we do not provide free sample delivery for the time being, but if you are satisfied with the samples, after placing the formal order, you can return the cost of the sample from the cost .
As long as the supply of raw materials is normal, we will do our best to deliver every order to customers quickly.
We maintain good relationships with many raw material manufacturers who supply us with stable quality materials. We inspect all raw materials to ensure the quality starting from the raw materials.
We require every worker in the workshop to carry out production work in strict accordance with our operating procedures, to keep the production environment clean and safe to operate, so as to ensure the quality of our product production.
Also, if any customer makes a quality complaint, we will forward it to our service team, who will report directly to our factory manager. Usually we will have a meeting with production, purchasing and packaging within 24 hours and reply with feedback and solutions within 48 hours.
According to the requirements of customers and the project experience accumulated by showtechled over the years, with our excellent team, we can provide customers with a full range of pre-sales technical support.
Provide customers with free consultation on LED display technology and related issues, as well as the design scheme of the whole system and project budget reference
Before product installation and use: cooperate with customers to come to the company's manufacturing center to understand the production situation and check product quality.
On-site installation: Supervise the installation of all system equipment and materials, ensure that the installation work is in order, and ensure that it is implemented according to the schedule. The installation work complies with the relevant national regulations and system equipment installation requirements.
On-site service: responsible for the transportation, on-site commissioning, installation and commissioning of system equipment. After the purchaser notifies the arrival of the system equipment, it will immediately send technical personnel to the site for installation, commissioning and testing, and the system will be delivered for use after the purchaser checks and accepts the system as qualified. The design and construction of the system are implemented in strict accordance with the requirements of the contract and the standards of relevant state departments.
Unified service hotline: +86 184 7561 2021, service hours: 365×24 hours a day.
Real-time telephone response, respond immediately after receiving a repair call, and provide a solution within 1 hour. If the buyer cannot repair the solution and remote technical support given by the engineer on the phone, the two parties can negotiate a time to arrange for the engineer to arrive at the site to solve the problem, and the material fee will be exempted during the warranty period.
Technical support for large-scale events When a user has a major event, a comprehensive inspection of the system will be conducted in advance to ensure the normal use of the system and ensure that the major events of the customer are safe. Commitment to Consulting Service Showtechled provides hotline support. If the user's maintenance personnel encounter any problems in maintenance or operation, they can call our company's after-sales maintenance service department and consult relevant issues with technical personnel.
